Effective: January 1, 2026
These Booking Conditions apply to all travel arrangements made with Slow Transport Journeys. Please read carefully before booking.
1.1 A booking is made when you accept our written itinerary proposal and pay the required deposit.
1.2 The person making the booking must be at least 18 years old and have authority to accept these conditions on behalf of all travelers in the party.
1.3 By making a booking, you confirm that you have read, understood, and agree to these Booking Conditions and our Terms of Service.
2.1 Deposit: 30% of total cost due upon booking confirmation
2.2 Final Payment: Remaining 70% due 60 days before departure date
2.3 Late Bookings: If booking within 60 days of departure, full payment is required immediately
2.4 Payment Methods: Bank transfer (preferred), credit card (3% processing fee applies), or other methods as agreed
2.5 Currency: All prices quoted in Euros (EUR) unless otherwise stated
3.1 Price Includes:
3.2 Price Excludes:
4.1 Prices are based on costs known at time of quote. We reserve the right to adjust prices if:
4.2 Once final payment is made, the price is guaranteed except for increases due to government-imposed taxes.
5.1 Requests to modify confirmed bookings must be made in writing.
5.2 We will accommodate changes where possible, subject to:
5.3 Significant changes (date changes, route alterations) may be treated as cancellation and re-booking.
6.1 Minor Changes: We may make minor alterations to itineraries (e.g., alternative hotels of equal standard, different train times on same route). We'll notify you as soon as possible.
6.2 Significant Changes: If we must make significant changes before departure, we'll:
7.1 We may cancel your booking if:
7.2 If we cancel (except for your non-payment), you'll receive:
8.1 We strongly recommend comprehensive travel insurance covering:
8.2 We can recommend insurance providers but you are responsible for ensuring adequate coverage.
9.1 You must inform us of any medical conditions, disabilities, or special requirements at time of booking.
9.2 You must be sufficiently fit to undertake the journey, including managing luggage on trains and platforms.
9.3 We'll make reasonable accommodations but cannot guarantee accessibility on all older trains and stations.
10.1 You are responsible for ensuring:
10.2 We provide general guidance but you must verify requirements for your nationality.
11.1 You must comply with laws and regulations of countries visited.
11.2 Railway operators' conditions of carriage apply to all train travel.
11.3 We reserve the right to terminate your journey if your behavior endangers others or is unacceptable.
12.1 Report problems immediately to our 24/7 support so we can address them during your journey.
12.2 Formal complaints must be submitted in writing within 30 days of journey completion.
12.3 We aim to resolve complaints within 28 days of receipt.
13.1 We arrange your booking with care and skill.
13.2 We are responsible for proper booking of services specified in your itinerary.
13.3 We are NOT responsible for:
Personal data is processed according to our Privacy Policy and Swiss/EU data protection law.
These conditions are governed by Swiss law. Disputes are subject to jurisdiction of Zürich, Switzerland courts.
Questions about booking conditions:
Email: contact@dessertsweetcream.com
Phone: +41 43 888 76 76
Address: Bahnhofplatz 1, 8001 Zürich, Switzerland